Frequently Asked Questions

Everything you need to know before placing your order.

Customization

How does customization work?
Simply choose your product and upload the design you want. We’ll print it exactly as provided on your selected item.
Can I use any image or design?
Yes, as long as the image is clear and high quality. For the best result, we recommend using high-resolution designs.
Will the colors look exactly the same as my design?
We aim for the closest possible match, but slight differences may occur due to screen settings and printing variations.

Size & Fit

How do I choose the right size for my laptop?
You can check the Size Guide on the product page. You can also search your laptop model online or ask an AI tool to know its exact screen size.
What if I choose the wrong size?
Since all products are custom-made, we do not offer exchanges for incorrect size selection. Please double-check before ordering.

Shipping & Delivery

How long does it take to receive my order?
All products are made specifically for you. Production and delivery typically take 5–7 business days.
Do you offer free shipping?
Yes, we offer free shipping on orders over the minimum amount shown on the website.
Will I receive tracking information?
Yes, once your order is shipped, you’ll receive tracking details.

Returns & Replacements

Can I return or exchange my order?
We do not accept returns or exchanges for change of mind or incorrect size selection.
When can I request a replacement?
We offer free replacements only if the product has a manufacturing defect or if you receive the wrong size due to our mistake.
How do I request a replacement?
Contact us within 7–14 days of receiving your order and provide clear photos of the issue.

Payment & Support

What payment methods do you accept?
We currently accept the payment methods listed at checkout, including available local payment options.
How can I contact you?
You can reach us through our contact page or message us directly on our social media platforms.